What happens if you do not have my item in stock?

Many of our brands only release limited pieces that sell out extremely quickly. In the event that your required item is not longer available after you have placed the order, we will contact the stockist to ask for additional supply, or contact you to arrange for a refund or cancellation of the order.

Are my credit card details secure?

Yes - we use secure payment software and also offer PayPal to ensure the security of your payments.

When will my order arrive?

Orders are currently free for all deliveries over $200 in value within Australia. For international deliveries, standard Australia Post guidelines apply.

How can I cancel an item?

In the event you need to cancel your order, please contact sue@featherstonehaugh immediately so that we may process your request.

How do I return or exchange an item?

Please contact info@featherstonehaugh and we will be able to assist you. Alternatively, please visit us in store at 222b York St, Albany, WA 6330.